Edge Theory Help Centre
Find the answer before it slows you down
Get clear answers on memberships, billing, Bybit market data, EdgeCapital simulated accounts, platform rules, and support without digging through scattered pages.
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Support can check access, billing and technical issues that a public answer cannot resolve.
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35 answers across 12 topics
Getting Started
4 answersFor new members who want to understand what Edge Theory is and how to begin.
What is Edge Theory?
Edge Theory is a connected crypto trader-development platform. Its official workflow is Learn → Prepare → Inspect → Practise → Record → Review → Discuss → Improve. Academy supports learning, EdgePrep supports preparation, EdgeDepth supports inspection, EdgeCharts provides charting and simulated practice, TradeRank records and reviews decisions, Community supports discussion and Progress & Rewards helps identify the next useful action.
Link to this answerHow do I start using Edge Theory?
Create a Free account, verify the email address and complete onboarding. Start with Academy or the guided Today route, then use the products in the order relevant to your work. You do not need to use every product every day. Upgrade only when the additional access and limits shown on Pricing fit your process.
Link to this answerDoes Edge Theory provide trading signals or financial advice?
No. Edge Theory does not provide signals, copy trading, managed trading or personalised financial, investment, legal or tax advice. The products support education, preparation, simulated practice, process records and review. They do not tell you what to buy, sell, long, short or hold.
Link to this answerIs Edge Theory a broker, exchange or custodian?
No. Edge Theory is not a broker, exchange or cryptoasset custodian. It does not accept trading deposits, hold client money or execute customer orders. Real market data may be used, but balances, orders, positions and execution inside the relevant Edge Theory environment are simulated.
Link to this answerMemberships & Billing
4 answersFor plan access, subscriptions, renewals, refunds and invoices.
What is the difference between Free, Pro and Elite?
Free provides selected Academy and Community access, limited EdgePrep and TradeRank access, EdgeCharts, the EdgeDepth overview with limited Volume Profile and the published Free limits. Pro adds the complete core routine, full Academy, core EdgeDepth tools, full TradeRank review and higher limits. Elite adds the current Elite tools, including Depth of Market, the Detailed Order Book, Risk Lock, Risk Laboratory and the published Elite limits. Pricing is the current detailed comparison.
Link to this answerHow do paid memberships renew and how do I cancel?
Pro and Elite are recurring monthly memberships billed in USD through Whop unless checkout states otherwise. They renew until cancelled. Cancel future renewals through the Whop account used at checkout. The checkout and provider confirmation are the final source for the product, amount, interval and effective cancellation details you accept.
Link to this answerAre Bootcamp and EdgeCapital included in membership?
No, unless a specific checkout explicitly says otherwise. Bootcamp and EdgeCapital are separate pathways with their own prices, eligibility and rules. A membership does not guarantee EdgeCapital entry, progression, funding or payout.
Link to this answerCan I request a refund?
You can contact support to request a review. Eligibility depends on the product, the checkout terms, whether digital access or a service has started, any product-specific rules and applicable statutory rights. Include the purchase email and transaction details. Nothing in Edge Theory terms removes rights that cannot lawfully be excluded.
Link to this answerPlatform & Custom Terminals
3 answersFor dashboard access, custom terminals and platform behaviour.
What does simulated practice mean?
Real market data may be displayed, but the relevant balance, order, position and execution are created inside Edge Theory for practice or evaluation. No customer order is sent to Bybit or another exchange. Simulation cannot reproduce every feature of live liquidity, latency, fees, slippage, queue position, outages or emotional pressure.
Link to this answerWhat does EdgeCharts do?
EdgeCharts is the charting and simulated-practice environment. Members can inspect charts, use supported indicators and drawings, save layouts within plan limits and practise simulated orders and position management. It does not connect a customer order to an exchange.
Link to this answerWhat should I do if a page, chart or tool is not loading?
Refresh once, confirm the browser is current, check the network connection and try the page without an aggressive content blocker. Do not repeatedly submit an order or form while the result is unknown. If the problem continues, contact support with the route, time, browser, selected market or timeframe, what you expected, what appeared and a screenshot that does not expose sensitive information.
Link to this answerBybit Market Data
2 answersFor candles, charts, feeds and third-party market data.
How does Edge Theory use Bybit data?
Supported products use public Bybit market data for candles, trades, order-book context, open interest, funding and related displays. Edge Theory is not Bybit. Data can be delayed, incomplete, unavailable or different from another venue. Confirm account-critical information with the venue responsible for the real account.
Link to this answerWhat is the difference between actual, estimated and modelled data?
Actual data is retained from a supported public source, such as public trades or reconciled order-book snapshots. Estimated data is calculated from available inputs where the source does not provide the exact value. Modelled data is a scenario or derived representation based on stated assumptions. Read the label and methodology note shown by the tool; estimated or modelled data is not an exchange fact or prediction.
Link to this answerEdgePrep
2 answersFor watchlists, alerts and market preparation.
What does EdgePrep do?
EdgePrep helps turn a Radar-surfaced market into a written preparation. It supports market context, auction planning, location, supporting evidence, a Ready, Wait or Stand down decision and defined risk. It does not search every possible token on demand and does not issue signals.
Link to this answerWhat does EdgeDepth do?
EdgeDepth helps inspect participation, traded volume, displayed liquidity and supported derivatives context around a prepared market. Free includes the overview and limited Volume Profile, Pro includes the core toolkit and Elite adds Depth of Market and the Detailed Order Book. Visible liquidity can move or be cancelled, so EdgeDepth provides context rather than a directional signal.
Link to this answerTradeRank
4 answersFor performance records, rankings and trader credibility.
What does TradeRank do?
TradeRank records and reviews decision evidence. It includes journals, simulated trade records and the released review tools available to the member's plan. Its purpose is to make the original process available after the outcome is known, not to certify professional skill or guarantee improvement.
Link to this answerWhat does EdgeScore mean?
EdgeScore is informational and based on eligible simulated activity. It does not predict profitability, prove live-market skill or override EdgeCapital rules. The score and explanation can change when eligible records, configuration or methodology change. No score increase is guaranteed.
Link to this answerWhat happens when I import a supported Bybit CSV?
TradeRank can import supported Bybit CSV records for review as separately labelled imported evidence. Parsing depends on the columns and completeness of the file. Edge Theory does not independently verify live profitability from a CSV. Imported evidence remains excluded from scoring, competitions, leaderboards and EdgeCapital eligibility.
Link to this answerWhat are Risk Lock and Risk Laboratory?
Risk Lock applies member-configured controls to simulated activity. Strict Practice blocks configured actions and Observation Mode records member-confirmed overrides. It cannot prevent losses or control activity outside Edge Theory. Risk Laboratory is an educational simulator that uses recorded R distributions to model drawdown ranges, losing streaks and different risk levels. Its scenarios are not forecasts.
Link to this answerAcademy & Bootcamp
2 answersFor lessons, training and structured education.
How does Academy access work?
The public Academy catalogue is built from currently published courses and lessons. Each course or lesson has a Free, Pro or Elite access level. The Academy records progress, completion and eligible knowledge-check attempts. Completing content does not certify professional competence or guarantee a trading result.
Link to this answerWhat is the 8 Week Bootcamp?
Bootcamp is a separate structured education and accountability pathway. It is not included automatically in Free, Pro or Elite unless checkout explicitly states otherwise. The current Bootcamp page and checkout describe the scope, price and applicable refund wording.
Link to this answerCompetitions & Leaderboards
2 answersFor simulated competitions, rules and reward reviews.
How do competitions and leaderboards work?
Competitions use eligible simulated activity under published entry, scoring, tie-break, disqualification and review rules. Results can remain provisional while integrity and eligibility checks are completed. Membership does not guarantee points, ranking, prizes or entry, and simulated rankings do not prove future live performance.
Link to this answerAre XP, badges and rewards money?
No. XP, badges, milestones and proof cards recognise recorded platform activity. They are not deposits, investments or withdrawable balances. A separate benefit exists only where a current published reward or competition rule expressly provides it and its eligibility checks are satisfied.
Link to this answerEdgeCapital
2 answersFor simulated account evaluation and trader-development review.
What is EdgeCapital?
EdgeCapital is a separate simulated evaluation and trader-development pathway. Current challenge sizes, fees and the Fast Track or Structured Path rules come from the central Capital catalogue. Each route has published targets and loss controls. It does not provide a live brokerage account, and membership or completion does not guarantee funding, payout or another opportunity.
Link to this answerWhere are the current EdgeCapital rules?
The EdgeCapital page shows the current account-size and fee comparison and the current One-Step and Two-Step rule sets. The member checkout uses the same central catalogue. Review the exact target, verification stage, daily loss, total drawdown, minimum days, consistency cap, leverage ceiling, simulated reward split, eligibility and applicable terms before purchase.
Link to this answerRules & Restrictions
2 answersFor platform integrity and prohibited behaviour.
What behaviour is prohibited?
Prohibited behaviour includes account sharing, identity misuse, duplicate-account abuse, leaderboard or review manipulation, false performance claims, exploiting data delay, bypassing access or risk controls, chargeback abuse, harassment, malware, unsafe uploads, scraping protected data at scale and attempts to interfere with the platform or another member.
Link to this answerCan I use bots, scripts or automation?
Only where Edge Theory expressly permits the specific use. Unauthorised bots, scripted account activity, scraping, automated strategies or API actions can be restricted where they affect security, product integrity, competitions, TradeRank evidence or EdgeCapital evaluation. Security testing requires prior written authorisation.
Link to this answerLegal, Risk & Compliance
4 answersFor disclaimers, privacy, cookies and risk.
What personal information does Edge Theory process?
The Privacy Policy explains the current categories in detail. They include account and profile information, membership and provider events, saved product work, simulated activity, Community content and routing metadata, support and email records, Affiliate and competition records, security events and limited product analytics. The public policy refers to our authentication and database providers without exposing internal infrastructure details.
Link to this answerAre Community direct messages encrypted?
New one-to-one DM text, replies and attachments are encrypted in registered member browsers before reaching Edge Theory. Public rooms remain server-readable for moderation. Edge Theory still processes routing, participant, device, timing, report and other service metadata. Earlier history is not retroactively encrypted and device or key loss can affect access.
Link to this answerHow do I make a privacy request?
Contact support@edgetheory.pro or use the Contact page and explain the request. Depending on applicable law, you may request access, correction, deletion, restriction, portability or objection, and withdraw consent for future optional processing. Identity may need to be verified and some records may be retained for legal, security, fraud, dispute or audit reasons.
Link to this answerSupport & Security
4 answersFor account protection, bug reports and support contact routes.
How do I contact support?
Email support@edgetheory.pro or use the Contact page. We normally reply to new enquiries within two business days, Monday to Friday excluding public holidays in England. Complex investigations can take longer. Include the account email, affected route or product, approximate time, browser and device, what you expected, what happened and a screenshot where useful. Never send passwords, authentication codes, private keys, seed phrases or unnecessary identity documents.
Link to this answerHow should I protect my account?
Use a unique password, protect the email account used for sign-in, do not share sessions or verification links and sign out on shared devices. Treat unexpected login, payment or identity messages cautiously. Report suspected compromise promptly. Edge Theory will never need a wallet seed phrase or private key to provide platform support.
Link to this answerHow are onsite reviews verified?
A reviewer must meet the account-age, activity, access and status checks in the Verified Member Review Policy. Staff, founders, contractors, test accounts and suspended or fraudulent accounts are excluded. Affiliate relationships are disclosed. Positive and critical reviews receive the same moderation checks, and the onsite average uses all approved genuine onsite reviews.
Link to this answerHow does Affiliate commission work?
Approved Affiliates may earn 20% on qualifying purchases attributed to their referral link, subject to the Affiliate Programme terms. A click or registration alone does not create commission. Attribution, successful payment, refund, cancellation, chargeback, fraud and programme checks can affect qualification. Participation does not guarantee income.
Link to this answerImportant platform boundary
Edge Theory provides education, analytics, community features, market-intelligence tools, performance tracking, competitions and simulated trader-development pathways. Nothing here is financial advice, investment advice, tax advice, legal advice or a personal recommendation. EdgeCapital uses simulated accounts only. Edge Theory is not a broker, exchange or custodian, does not accept deposits, does not hold client money and does not execute trades on behalf of members.
Company identity
Operated by a registered UK company
- Service operator
- Edge Theory Capital Ltd
- Company number
- 17336236
- Registered
- England and Wales
- Incorporated
- 13 July 2026
- Operating location
- Warrington, Cheshire, UK
Contact: support@edgetheory.pro
Still need help?
If your question is about billing, access, platform errors, competitions, TradeRank, EdgeRadar or simulated EdgeCapital accounts, contact support with as much detail as possible.
